By SHELAGH BRALEY
BOSTON—Patient experience solutions provider Wellist this week collected a special award from Rock Health, honoring its team’s diversity leadership in the digital healthcare startup space.
Wellist earned the honor, according to Rock Health, for demonstrating “leadership in diversity, having continually shown their commitment to hiring, supporting and building diverse teams to tackle the most pressing problems facing health care today.”
Rock Health, the West Coast-based venture fund dedicated to digital healthcare improvement, put Wellist in distinguished company, among other stars as Invention of the Year winner Owlstone Medical, Angel of the Year Marc Benioff and Best Performing IPO Evolent Health. Of the special 18 honorees listed on its website, Wellist is the only company hailing from Boston.
Wellist, launched in 2014, creates tools and insight for healthcare providers, while addressing the human needs that result in improved patient satisfaction and outcomes. Wellist team members all share a deep passion for improving the lives of patients and their families, says founder and CEO Ashley Reid.
“When the best hospitals in the country hire Wellist … having a team that reflects the diverse patient populations we serve is simply good business,” she says. “We’re especially proud of winning the diversity leadership award because it is a wonderful reflection of how we live our values of diversity, empathy and inclusion, at Wellist and in the community. Our organization represents a wide range of age, race and gender, but at our core, we all share a deep, personal passion for working together to improve the lives of patients and their families.”
Wellist’s model has evolved since its earliest offerings, Reid says. What once served as an open platform for available services is now fully customized for the hospitals’ specific needs, making it even more targeted and relevant to the patients they serve. “We help hospital clients with customized programs, digital health tools and human services—people on the ground and on the phone—with a proprietary directory of support services that we vet and curate to their specific needs. Reid says the company’s early growth “underscores the importance of problem we’re solving and the traction we’ve seen with some of the best hospitals in the country, like Mass General, Beth Israel and UPMC.”
“We exist to help them alleviate human suffering while improving their performance metrics. They look at Wellist as a solution that can improve across a number of areas … because when you customize the tool, you can actually drive patients to services that already exist in the hospital,” Reid says. “We’ve been able to prove we can drive meaningful value in what the hospital is already invested in.”
Reid says Wellist has been able to measure that 40 percent of frontline medical staff spend anywhere from 10 hours a month up to 20 hours a week “running down nonclinical support,” which has huge impact especially on nurses, social workers and front office staff. “We give clients the tools to fully empower their patients, or we can do it on their behalf. That’s a huge game changer for nurses, social workers and front office staff.”
She points to the correlation between patient satisfaction and the job satisfaction of healthcare workers, where Wellist can help. “Part of the challenge is time constraint, but they get in the care profession because they genuinely want to heal people, and when they are confronted with the suffering on a daily basis but don’t have the tools to alleviate it, it leads to burnout. By giving our clients the tools to help, it heals everybody,” she says.
Data shows 75 percent of healthcare decisions are made by women, which creates a different level of need for gender-balanced teams in health care, Reid says. “We need to be able to get into the lives and minds of our decision makers. When we look at high-risk populations, you have to be able to understand the drivers of their needs. We know 40 percent of outcomes are tied to unmet social needs—and social needs are different for people of different backgrounds. If you don’t have a team that can anticipate the challenges and solutions, you miss it,” she says.
While the Rock Health award validates Reid’s team and company culture, she says the industry has only begun to make the connection between healthcare problem-solving and what diversity can really bring to improving outcomes.
“I’m proud that we have a diverse team, but we didn’t even get into how our team includes caregivers and survivors who have faced really significant health challenges—who take what they have learned and lived to make other people’s lives better. When you are a patient at the front end of that curve, nothing is more helpful than the tangible, practical guidance that someone who’s been there can provide,” Reid says.
She’s proud of Wellist’s culture of inclusion, she says, where everyone feels at home and celebrated. She also questions the impression that diversity is a side operation, rather than a driver of business success.
“It doesn’t have to be that bringing diversity into your organization makes you a less strong, less agile, less successful organization. It’s really enhancing what we’re able to deliver to our clients,” she says. “It’s an accelerant to impact. I hope in the next phase of our journey that we model how diversity and inclusion make us bigger, faster, better. It’s something we just are.”
Reid notes the importance of compassionate healthcare initiatives that do more than just measure data—and in a previous FoundersWire interview shared the pride she feels in those working to solve this problem alongside her. “We have an amazing team. I am blown away by the talent, commitment and creativity of the people who have shown up to make this possible. It is incredibly humbling.”
The Rock Health Top 50 were chosen “for making exceptional progress in driving resources, attention and innovation toward a massively better healthcare system,” according to the award website.
Wellist was also the winner of the MassTLC award for most innovative health tech of the year, just this past September. The award cited Wellist’s meaningful achievements in the area of patient data and healthcare insights.
“We won a diversity award and two more for the performance of our business in the same quarter. We’ve built a model that really works, so we can help hospital clients better understand the challenges they face, while meaningfully improving lives of patients and their families,” Reid says. “That’s pretty powerful.”